Azura Mall (“Azura Mall”, “we”, “us”, or “our”) operates the online marketplace available at azuramall.shop and related services, including our mobile application (“App”). This Privacy Policy describes how we collect, use, disclose, store, and protect personal information when you use our website, App, checkout and payment flows, seller tools, and customer support (together, the “Services”).
By using the Services, you acknowledge that you have read this Privacy Policy. If you do not agree, please discontinue use of the Services. Where required by law, we will obtain your consent for certain processing activities (for example, optional marketing communications or non-essential cookies).
1. Who is responsible for your information?
The data controller for personal information processed through the Services is the entity operating Azura Mall as described in our storefront contact details and legal notices. For order-related questions, you may also interact with independent sellers on our marketplace; those sellers may process certain personal information as separate controllers when they fulfill your orders. Section 6 explains this in more detail.
2. Scope of this policy
This policy applies to:
- Visitors and shoppers browsing or purchasing on Azura Mall;
- Registered users who create an account, save addresses, or use messaging features;
- Sellers and vendors using dashboard features connected to our marketplace; and
- Anyone who contacts support or otherwise communicates with us.
Third-party websites, apps, or payment pages that we link to may have their own privacy policies. We encourage you to read those policies before providing information on those sites.
3. Information we collect
Depending on how you use the Services, we may collect the following categories of information:
3.1 Information you provide directly
- Account and profile: name, email address, phone number, username or display name, password or authentication credentials (stored using appropriate security practices), and profile preferences.
- Transactions: items ordered, cart contents, order history, delivery selections, invoices or receipts, refund or dispute communications, and messages related to your orders.
- Shipping and delivery: recipient name, delivery address, region or state, postal code, and contact phone number needed to ship physical goods.
- Payments: payment method selection and transaction references. Payment card data is typically collected and processed by our payment partners (for example, hosted checkout or secure payment gateways); we generally receive limited confirmation details rather than storing full card numbers on our servers.
- Communications: content you send through contact forms, support requests, in-platform messaging, reviews (where permitted), and survey responses.
- Seller onboarding: business or shop information, verification details, payout information, and related documentation where required to operate seller accounts.
3.2 Information collected automatically
- Device and technical data: device type, operating system, browser type, IP address, approximate location derived from IP, language settings, and timestamps.
- Usage data: pages viewed, referring URLs, click paths, search queries on the store, interaction events, and diagnostics needed to operate and secure the Services.
- Cookies and similar technologies: identifiers stored on your device to maintain sessions, remember preferences, measure traffic, reduce fraud, and improve performance. You can control cookies through your browser settings; restricting cookies may limit certain features.
3.3 Information from third parties
We may receive information from payment processors, fraud prevention providers, authentication partners (if you choose social login where available), shipping carriers or logistics partners, and analytics vendors. We may also receive updated contact details from data correction services where lawful.
4. How we use information
We use personal information for purposes including:
- Providing the Services: creating and managing accounts, processing orders, calculating shipping, facilitating checkout, enabling downloads or digital delivery where offered, and displaying marketplace listings.
- Payments and risk: authorizing payments, detecting and preventing fraud, abuse, chargebacks, and unauthorized access.
- Customer support: responding to inquiries, troubleshooting, and handling disputes.
- Communications: transactional messages such as order confirmations, shipping updates, security alerts, and policy changes; where permitted, marketing communications you can opt out of.
- Improvement and analytics: understanding how the Services are used, performing quality assurance, and developing new features.
- Legal and compliance: complying with applicable law, responding to lawful requests, enforcing our terms, and protecting rights, safety, and property.
Where required, we rely on appropriate legal bases such as performance of a contract, legitimate interests (balanced against your rights), consent, or legal obligation—depending on your jurisdiction and the specific processing activity.
5. How we share information
We do not sell your personal information. We may disclose information as follows:
- Sellers: when you purchase from a third-party seller, we share order fulfillment information necessary for that seller to process and ship your order (for example, name, delivery address, contact phone, and items purchased).
- Service providers: hosting, email delivery, analytics, customer support tools, security monitoring, and payment processing entities that process data on our instructions under contractual safeguards.
- Payment partners: our payment gateway or hosted checkout provider processes payment transactions according to their terms and privacy notices.
- Shipping and logistics: carriers receive delivery details needed to transport goods.
- Legal requests: regulators, courts, or law enforcement when required by law or to protect users and the integrity of the Services.
- Business transfers: in connection with a merger, acquisition, financing, or sale of assets, subject to appropriate confidentiality arrangements.
6. Marketplace independence
Azura Mall provides a platform where independent sellers list products. Sellers may process personal data they receive to fulfill orders and operate their shops. Their use of your information is governed by their own practices and notices. We require sellers to comply with applicable marketplace policies, but we do not control every independent seller’s internal processes.
7. International transfers
Our infrastructure and certain partners may be located outside your country. Where personal information is transferred across borders, we implement appropriate safeguards required by applicable law, such as contractual clauses or other recognized mechanisms.
8. Retention
We retain personal information only as long as necessary for the purposes described in this policy, including to satisfy legal, accounting, tax, or reporting requirements. Retention periods may depend on the nature of the data and whether you maintain an active account. When data is no longer needed, we delete or anonymize it in line with our internal policies and technical capabilities.
9. Security
We implement administrative, technical, and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, or destruction. These measures include access controls, encryption in transit where appropriate for our Services, monitoring, and secure development practices. No method of transmission or storage is completely secure; we encourage you to use strong passwords and protect your account credentials.
10. Your choices and rights
Depending on applicable law, you may have the right to:
- Access the personal information we hold about you;
- Request correction of inaccurate or incomplete information;
- Request deletion or restriction of processing in certain circumstances;
- Object to processing based on legitimate interests, or withdraw consent where processing is consent-based;
- Request portability of information you provided, where technically feasible;
- Opt out of marketing emails using the unsubscribe link or account settings;
- Lodge a complaint with a supervisory authority in your jurisdiction.
To exercise these rights, contact us using the details below. We may need to verify your identity before responding. We will answer within a reasonable period as required by law.
11. Children
The Services are not directed to children under the age required by applicable law to consent to data processing without parental authorization. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will take appropriate steps.
12. Automated decisions
We may use automated tools to detect fraud, manage risk, or personalize certain aspects of the Services. Where decisions significantly affect you and are required by law to involve human review, we will provide information about how to request review.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when revisions are posted. Material changes may be communicated through the Services, email, or other reasonable means. Continued use after the effective date constitutes acknowledgment of the updated policy where permitted.
14. Contact us
If you have questions about this Privacy Policy or our privacy practices, please contact us through the contact options published on Azura Mall (for example, our contact page ).
For App-related inquiries, you may also refer to in-app support or store listing contact details where provided.